Frequently Asked Questions (FAQ) | God Is So Kind & Co.
What is your shipping policy?
We strive to ship orders as quickly as possible. Orders are processed within 2-3 business days, excluding weekends and holidays, and typically arrive within 2-5 business days after processing. You’ll receive a tracking number via email once your order has shipped.
Can I cancel my order?
No, we do not cancel orders once they have been placed. Please review your order carefully before completing your purchase. If you have any concerns, feel free to reach out to us at info@GodIsSoKind.com, and we will do our best to assist you.
Do you have a physical store?
No, we are an online-only store. All orders are placed through our website and shipped directly to you. This allows us to focus on offering a seamless and convenient shopping experience.
Do you offer local pickup?
No, we do not offer local pickup. All items are shipped to the address provided during checkout. Please ensure your shipping address is accurate to avoid any delays or issues.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. Use this number to monitor the progress of your package.
What if I entered the wrong shipping address?
If you realize your shipping address is incorrect, please email us at info@GodIsSoKind.com immediately. While we cannot guarantee changes after the order is placed, we will do our best to assist you.
What should I do if my package is lost or delayed?
If your package is lost or delayed, please contact the shipping carrier using the tracking information provided. If further assistance is needed, feel free to email us at info@GodIsSoKind.com.
Refunds or Return Policy?
- No Returns or Exchanges: We do not accept returns or exchanges unless we are at fault (e.g., incorrect or damaged item).
- Sizing Issues: If your item truly does not fit, email us at info@GodIsSoKind.com within 3 business days of receiving your item, and we will provide you with a coupon to help you purchase a new one.
- A Chance to Bless Others: Consider gifting the item to someone else as a way to spread God’s kindness and encouragement.